What is QuickBooks Error 12157?
QuickBooks Error 12157 is part of the 12000 error series, which is related to problems with updating QuickBooks or performing tasks that need an internet connection. This error occurs when QuickBooks cannot connect to the server due to internet security settings or network timeouts.
Error Message:
The error message usually appears as follows:
“Error 12157: QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.”
General Causes of QuickBooks Error 12157
Understanding the root causes of QuickBooks Error 12157 can help in troubleshooting and preventing future occurrences. Here are the common causes:
- Internet Connection Issues
QuickBooks requires a stable and strong internet connection to function correctly. Any interruption or instability can trigger Error 12157.
- Firewall and Internet Security Settings
Firewalls and internet security software can block QuickBooks’ access to the internet. If these settings are too strict, they can prevent the software from connecting to the server.
- Incorrect Date and Time Settings
Incorrect date and time settings on your computer can cause connectivity issues with QuickBooks.
- Multiple QuickBooks Versions
Having multiple versions of QuickBooks installed on the same computer can create conflicts and lead to error messages.
- Outdated QuickBooks Software
Running an outdated version of QuickBooks can cause compatibility issues, leading to Error 12157.
Troubleshooting Solutions to Fix QuickBooks Error 12157
Now that we have identified the possible causes, let’s delve into the troubleshooting solutions. Follow these steps carefully to resolve QuickBooks Error 12157:
Solution 1: Check Internet Connection
Verify Your Connection:
- Ensure you have an active and stable internet connection.
- Restart your router or modem if necessary.
Reset Internet Explorer Settings:
- Open Internet Explorer and access the internet options through the tools menu.
- Navigate to the advanced settings and reset them to default.
Solution 2: Configure Firewall and Security Settings
Add QuickBooks to Firewall Exceptions:
- Open your firewall software and find the settings to add exceptions.
- Include QuickBooks and its components in the list of exceptions.
Adjust Security Software:
- Temporarily disable your internet security software to see if the error persists.
- If resolved, configure the software to allow QuickBooks processes.
Solution 3: Correct Date and Time Settings
- Set Correct Date and Time:
- Right-click on the clock in the taskbar and adjust the date/time settings to ensure accuracy.
Solution 4: Remove Multiple QuickBooks Versions
- Uninstall Extra Versions:
- Access the control panel and go to the programs and features section.
- Locate and uninstall any additional QuickBooks versions.
Solution 5: Update QuickBooks
- Check for Updates:
- Open QuickBooks and navigate to the help menu to check for updates.
- Download and install any available updates.
Solution 6: Use QuickBooks Tool Hub
Download and Install QuickBooks Tool Hub:
- Download the latest version of QuickBooks Tool Hub from the official QuickBooks website.
- Follow the on-screen instructions to install it.
Run Network Issues Tool:
- Open QuickBooks Tool Hub and select the network issues option.
- Run the QuickBooks Database Server Manager and follow the prompts.
Solution 7: Configure SSL Settings
- Adjust SSL Settings in Internet Explorer:
- Open Internet Explorer and go to the internet options through the tools menu.
- Navigate to the advanced tab and ensure SSL 2.0 and SSL 3.0 are checked.
Solution 8: Rename QuickBooks Files
- Rename QBWUSER.ini File:
- Locate the QBWUSER.ini file in the QuickBooks folder and rename it by adding “.old” at the end of the filename.
Solution 9: Check System Configuration
- Perform a Clean Boot:
- Access the system configuration settings and disable all non-Microsoft services.
- Disable all startup items and restart your computer.
Preventing QuickBooks Error 103 in the Future
To avoid encountering QuickBooks Error 103 in the future, consider these preventive measures:
- Regularly Update QuickBooks: Keep your QuickBooks software up to date to ensure compatibility with banking systems.
- Maintain Accurate Credentials: Keep your bank login credentials up to date and securely stored.
- Monitor Bank Updates: Stay informed about any changes or updates to your bank’s website or security measures.
- Clear Browser Data Regularly: Regularly clear your browser’s cache and cookies to prevent data buildup that can cause issues.
Conclusion
Dealing with QuickBooks Error 12157 can be frustrating, but with the right steps, it can be resolved efficiently. By understanding the causes and following the troubleshooting solutions provided, you can get your QuickBooks software back to working smoothly.