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How to Fix QuickBooks Error 1328

Encountering errors in QuickBooks can be frustrating, especially when they hinder your daily accounting tasks. One common issue that users face is QuickBooks Error 1328. This error can occur during various stages such as updating, repairing, installing, or uninstalling QuickBooks. In this comprehensive guide, we will explore what QuickBooks Error 1328 is, the general causes, and troubleshooting solutions to fix it. By following these steps, you can resolve the error and get back to managing your finances seamlessly.

QuickBooks Error 1328

What is QuickBooks Error 1328?

QuickBooks Error 1328 typically appears with the following message:

Error 1328: Error updating file C:\Config.Msi\PTXXXX.tmp.

This error indicates a problem with the installation files, preventing QuickBooks from updating or performing other necessary actions. The error may occur in different forms, but the underlying issue is related to the corruption or modification of the update files.

This error message indicates that QuickBooks is unable to validate the user credentials entered. Resolving this issue promptly is crucial to maintain seamless financial operations.

General Causes of QuickBooks Error 1328

Understanding the causes of Error 1328 can help in effectively troubleshooting and preventing future occurrences. Here are some common reasons why this error may appear:

  1. Corrupt Installation Files: Damaged or incomplete installation files can trigger Error 1328.
  2. Improper Shutdown: If QuickBooks was not closed properly during a previous session, it might lead to this error.
  3. Antivirus or Firewall Interference: Security software might block or interfere with QuickBooks update processes.
  4. Windows Registry Issues: Corrupt or invalid registry entries related to QuickBooks can cause errors.
  5. Incomplete or Failed Updates: If a QuickBooks update was interrupted or not completed correctly, Error 1328 might appear.
  1. Incorrect Login Credentials: The most frequent cause is entering an incorrect username or password for the bank account linked to QuickBooks.
  2. Bank Website Changes: Sometimes, banks update their website or security measures, which can disrupt QuickBooks’ connection.
  3. Cache and Cookies: Accumulated cache and cookies in your web browser can interfere with the login process.
  4. Inactive Bank Account: If the bank account you’re trying to access is inactive or has been closed, you may encounter this error.
  5. Outdated QuickBooks Version: Using an outdated version of QuickBooks can also lead to compatibility issues and errors.

Troubleshooting Solutions to Fix QuickBooks Error 1328

Here are some effective solutions to resolve QuickBooks Error 1328. Follow these steps carefully:

Solution 1: Rename the Config.Msi Folder

Renaming the Config.Msi folder can help in bypassing the error. Here’s how to do it:

  1. Locate the Config.Msi Folder:

    • Open the File Explorer.
    • Go to the C: drive.
    • Find the Config.Msi folder.
  2. Rename the Folder:

    • Right-click on the Config.Msi folder.
    • Select Rename.
    • Add .old at the end of the folder name (e.g., Config.Msi.old).
    • Press Enter.
  3. Restart QuickBooks:

    • Open QuickBooks.
    • Attempt the action that previously triggered the error.

Solution 2: Repair QuickBooks Installation

Repairing the QuickBooks installation can fix corrupted files. Follow these steps:

  1. Open Control Panel:

    • Press Windows + R keys to open the Run dialog box.
    • Type Control Panel and press Enter.
  2. Go to Programs and Features:

    • Click on Programs.
    • Select Programs and Features.
  3. Select QuickBooks:

    • Find QuickBooks in the list of installed programs.
    • Click on QuickBooks and select Uninstall/Change.
  4. Repair QuickBooks:

    • In the QuickBooks installation window, select Repair.
    • Follow the on-screen instructions to complete the repair process.
  5. Restart Your Computer:

    • After the repair is complete, restart your computer.
  6. Open QuickBooks:

    • Launch QuickBooks and check if the error persists.

Solution 3: Update Windows

Updating Windows to the latest version can resolve compatibility issues that might be causing the error. Here’s how to update Windows:

  1. Check for Updates:

    • Press Windows + I keys to open Settings.
    • Click on Update & Security.
    • Select Check for updates.
  2. Install Updates:

    • If updates are available, install them.
    • Restart your computer after the updates are installed.
  3. Reopen QuickBooks:

    • Open QuickBooks and see if the error is resolved.

Solution 4: Use QuickBooks Install Diagnostic Tool

The QuickBooks Install Diagnostic Tool can fix various installation issues. Here’s how to use it:

  1. Download the Tool:

    • Go to the Intuit website and download the QuickBooks Install Diagnostic Tool.
  2. Run the Tool:

    • Double-click the downloaded file to run the tool.
    • Follow the on-screen instructions to complete the diagnostic process.
  3. Restart Your Computer:

    • After the diagnostic tool completes its process, restart your computer.
  4. Open QuickBooks:

    • Launch QuickBooks and check if the error is fixed.

Solution 5: Temporarily Disable Antivirus and Firewall

Sometimes, antivirus or firewall settings might block QuickBooks updates. Temporarily disabling them can help:

  1. Disable Antivirus:

    • Right-click on your antivirus icon in the system tray.
    • Select Disable or Turn off.
  2. Disable Firewall:

    • Open Control Panel.
    • Go to System and Security.
    • Select Windows Firewall.
    • Click on Turn Windows Firewall on or off.
    • Select Turn off Windows Firewall for both private and public networks.
  3. Try Updating QuickBooks:

    • Open QuickBooks and try performing the update again.
  4. Re-enable Antivirus and Firewall:

    • Once the update is successful, re-enable your antivirus and firewall.

Solution 6: Perform a Clean Installation of QuickBooks

A clean installation can resolve persistent issues by completely reinstalling QuickBooks. Follow these steps:

  1. Uninstall QuickBooks:

    • Open Control Panel.
    • Go to Programs and Features.
    • Select QuickBooks and click Uninstall.
  2. Rename Installation Folders:

    • Rename the following folders by adding .old at the end:
      • C:\Program Files\Intuit\QuickBooks
      • C:\ProgramData\Intuit\QuickBooks
      • C:\Users\Your User Name\AppData\Local\Intuit\QuickBooks
      • C:\Users\Your User Name\AppData\Roaming\Intuit\QuickBooks
  3. Reinstall QuickBooks:

    • Download the latest version of QuickBooks from the Intuit website.
    • Follow the on-screen instructions to reinstall QuickBooks.
  4. Restore Your Data:

    • After reinstalling, open QuickBooks.
    • Restore your company file from the backup.

The first step in resolving Error 103 is to verify that your login credentials are correct. Here’s how you can do it:

  1. Open Your Bank’s Website: Go directly to your bank’s website and try to log in with your username and password.
  2. Reset Password: If you cannot log in, use the ‘Forgot Password’ option to reset your credentials.
  3. Update QuickBooks Credentials: Once you have verified or reset your credentials, update them in QuickBooks.

Solution 2: Clear Cache and Cookies

Clearing your browser’s cache and cookies can resolve many issues related to online banking in QuickBooks. Follow these steps:

  1. Open Your Browser Settings: Go to the settings or preferences menu in your browser.
  2. Clear Browsing Data: Look for the option to clear browsing data. Ensure you select cache and cookies.
  3. Restart Your Browser: Close and reopen your browser, then try logging in to QuickBooks again.

Solution 3: Update QuickBooks

Using the latest version of QuickBooks can prevent many errors. Here’s how to update your QuickBooks software:

  1. Open QuickBooks: Launch QuickBooks Desktop.
  2. Check for Updates: Go to the Help menu and select ‘Update QuickBooks Desktop’.
  3. Install Updates: If updates are available, follow the prompts to download and install them.

Solution 4: Manually Update Your Bank Information

If your bank has recently updated its website, you might need to update your bank information in QuickBooks manually:

  1. Login to QuickBooks: Open QuickBooks and go to the Banking menu.
  2. Update Bank Info: Select the bank account that’s causing the error and click on the ‘Edit’ button.
  3. Re-enter Credentials: Enter your updated bank login credentials and save the changes.

Solution 5: Reconnect Your Bank Account

Sometimes, disconnecting and reconnecting your bank account can resolve the error:

  1. Disconnect Account: In QuickBooks, go to the Banking menu, find the problematic account, and select ‘Disconnect this account on save.’
  2. Reconnect Account: After disconnecting, go through the process of adding the bank account again with the correct credentials.

Solution 6: Use a Different Browser

If none of the above solutions work, try using a different web browser to log in to QuickBooks. Some browsers might have specific issues or settings that interfere with QuickBooks.

Solution 7: Seek Professional Help

If you’re still encountering QuickBooks Error 103 after trying all the troubleshooting steps, it might be time to seek professional help. Contact QuickBooks support or consult with a QuickBooks expert to get specialized assistance.

Preventing Future Errors

To avoid encountering QuickBooks Error 1328 in the future, consider these preventive measures:

  • Regularly Update QuickBooks: Ensure that you are using the latest version of QuickBooks to benefit from the latest features and bug fixes.
  • Backup Your Data: Regularly backup your QuickBooks data to prevent data loss and facilitate easy recovery in case of errors.
  • Perform Disk Cleanup: Use disk cleanup tools to remove temporary files and free up space on your system.
  • Use Reliable Antivirus Software: Install and update reliable antivirus software to protect your system from malware and viruses.
  • Properly Close QuickBooks: Always close QuickBooks properly before shutting down your computer to prevent data corruption.

Conclusion

QuickBooks Error 1328 can disrupt your accounting tasks, but with the right troubleshooting steps, you can resolve the issue and continue using QuickBooks seamlessly. By understanding the causes and following the solutions provided in this guide, you can effectively fix the error and prevent it from recurring.

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