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How to Fix QuickBooks Error 15270

QuickBooks, an essential tool for millions of small business owners and accountants, occasionally runs into errors that can hinder your financial management. Error 15270 is one such issue that can disrupt your workflow. In this detailed guide, we’ll dive deep into the QuickBooks Error 15270, exploring its causes and providing step-by-step solutions to get you back on track.

QuickBooks Error 15270

What is QuickBooks Error 15270?

QuickBooks Error 15270 typically occurs when users attempt to update their payroll or download payroll updates. The error message usually reads:

“Error 15270: The (payroll) update was not completed successfully. The update is missing a file.”

This error can be frustrating because it prevents important payroll updates, potentially affecting employee payments and other critical financial operations.

General Causes of QuickBooks Error 15270

Understanding the causes of Error 15270 is crucial in preventing future occurrences. Here are some common reasons why this error may appear:

  • Incomplete Installation: If QuickBooks is not installed completely or correctly, it might lead to issues with updates.
  • Internet Connection Issues: A poor or intermittent connection can disrupt the update process.
  • User Account Settings: Sometimes, User Account Control (UAC) settings in Windows can interfere with QuickBooks operations, especially updates.
  • Outdated Software: Not regularly updating QuickBooks to the latest version can cause compatibility issues with payroll updates.
  • Service Interruptions: Temporary issues with Intuit’s services can also lead to this error.

Troubleshooting Solutions to Fix QuickBooks Error 15270

To resolve QuickBooks Error 15270, follow these troubleshooting steps carefully:

1. Ensure Internet Stability

  • Make sure your internet connection is stable and strong. Consider restarting your router or connecting to a more reliable network.

2. Restart QuickBooks with Elevated Permissions

  • Close QuickBooks.
  • Right-click on the QuickBooks icon and select ‘Run as administrator’.
  • This ensures that QuickBooks has the necessary permissions to download and apply updates.

3. Reset QuickBooks Update

  • Go to the Help menu, then select Update QuickBooks.
  • Click on the Update Now tab.
  • Before clicking Get Updates, check the Reset Updates box to clear all previous update downloads.
  • Once the reset is done, click Get Updates to download the updates again.

4. Verify Your Subscription

  • Ensure your QuickBooks payroll subscription is active. Inactive subscriptions cannot receive updates.
  • Navigate to Employees, then My Payroll Service, and Account/Billing Information to check your subscription status.

5. Configure User Account Control (UAC)

  • Type ‘UAC’ in the Windows search bar and open User Account Control settings.
  • Set the UAC to Never Notify or its lowest setting temporarily.
  • Remember to restore the settings after updating QuickBooks.

6. Perform a Clean Install of QuickBooks

  • If all else fails, a clean installation might be necessary. This involves uninstalling QuickBooks, renaming installation folders, and reinstalling the software.
  • Use the QuickBooks Clean Install Tool for a thorough reinstall.

7. Use QuickBooks Tool Hub

  • Download and install the QuickBooks Tool Hub.
  • Under the Installation Issues tab, select QuickBooks Install Diagnostic Tool. Run the tool to fix any installation errors.

8. Contact Support

  • If the problem persists, contact QuickBooks technical support for further assistance.

Preventing QuickBooks Error 15270 in the Future

To avoid encountering QuickBooks Error 15270 in the future, consider these preventive measures:

  • Regularly Update QuickBooks: Keep your QuickBooks software up to date to ensure compatibility with banking systems.
  • Maintain Accurate Credentials: Keep your bank login credentials up to date and securely stored.
  • Monitor Bank Updates: Stay informed about any changes or updates to your bank’s website or security measures.
  • Clear Browser Data Regularly: Regularly clear your browser’s cache and cookies to prevent data buildup that can cause issues.


Resolving QuickBooks Error 15270 involves a combination of ensuring a stable internet connection, adjusting system settings, and possibly reinstalling the software. By following the detailed steps outlined above, you can usually overcome this error and ensure that your payroll updates proceed smoothly.

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